Terms and conditions
Terms and Conditions
Welcome to Alexandra Zabala. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.
1. General Information
The website and all its content are operated by Alexandra Zabala, located at:
- Address: Cra 51b # 80-99, Barranquilla, Colombia
- Email: az@alexandrazabala.com
- Phone: +57 310 435 2629
These Terms and Conditions govern your use of our website, products, and services within the United States and Europe.
2. Eligibility
To place an order or use our services, you must:
- Be at least 18 years old or have permission from a legal guardian.
- Provide accurate and up-to-date information during the checkout process.
3. Orders and Payments
- All orders are subject to availability. We reserve the right to cancel or refuse any order at our discretion.
- Prices are displayed in the applicable currency, and taxes, shipping fees, and any additional costs will be clearly stated at checkout.
- Payments are processed securely through trusted third-party providers. By placing an order, you agree to pay the total amount displayed at checkout.
4. Shipping and Delivery
- Orders are shipped through Envía with estimated delivery times of 5 to 8 business days to the United States and Europe.
- Shipping times may vary due to unforeseen circumstances such as customs delays or carrier issues.
- Once shipped, you will receive a tracking number to monitor your delivery status.
5. Returns and Refunds
- Returns must be requested within 20 calendar days of receiving your order.
- The cost of return shipping is the responsibility of the buyer.
- Returned items must be in their original condition, unused, and in their original packaging.
- For returns, contact us at az@alexandrazabala.com with your order number and reason for return.
6. Intellectual Property
All content on this website, including images, designs, logos, and text, is the property of Alexandra Zabala and is protected under applicable intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.
7. Limitation of Liability
We are not liable for any damages arising from the use of our website or services, including, but not limited to, technical errors, delays, or unauthorized access to your account.
8. Privacy Policy
Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Governing Law
These Terms and Conditions are governed by the laws of Colombia. Any disputes arising from the use of our website or services will be resolved in accordance with Colombian law.
10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting. It is your responsibility to review them periodically.
11. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
- Email: az@alexandrazabala.com
- Phone: +57 310 435 2629
- Address: Cra 51b # 80-99, Barranquilla, Colombia
